Popular Questions
Quick answers
The most-asked questions, answered right here.
What's ParelVR?
ParelVR is an upcoming social VR platform from Parel LLC, built as a 16+ experience with an emphasis on immersive social interaction and community. Access is gated through a Steam purchase, which also serves as age verification.
What are the benefits of purchasing via this store?
You can purchase items at lower prices and get some special offers on this official store.
Is it safe to make purchases via this store?
The store is provided by our partner Xsolla, which is PCI DSS Level 1 compliant — the highest level of payment security compliance.
Who can help me with my purchase issue?
If you need assistance with your purchase or wish to request a refund, contact Xsolla Customer Support.
Transparency
Known Bugs & Recent Reports
Publicly tracked issues and their current status.
Nothing published here yet — we'll list confirmed issues as they come up. Found something first? Tell us about it.